- Clear the cache and cookies on your current web browser, then completely restart the browser.
- Ensure the web browser being used is up-to-date with the latest version
- Ensure the web browser’s cookie settings are *enabled
- Ensure that pop-ups are not being blocked on the web browser
- Try on another web browser
- Try in an **[incognito/private-browsing window
* When using incognito/private-browsing, confirm that any browser extensions and add-ons have also been deactivated, as these can change how webpages look and function.
- Try another device, like a different computer or mobile phone/tablet.
- Try with another internet connection (for example, switching to a cellular network on a phone, rather than WiFi).
- Ensure there are no firewalls or VPNs enabled on the device or network, as these can also interfere.
* If using a VPN, try setting it to another location, or switching it off.